Compassion. Sensitivity. Openness. Tolerance. I’d like to think that these are the core values of the Mr. Know-It-All column—the imperturbable foundations on which, every month, I try to build this tiny chapel of words. I’m not going to lie: This job is intimidating! Your questions come ricocheting into my inbox from WIRED HQ, sweeping toward me like a flurry of screeching bats from the mouth of a dark cave. And it’s up to me—only me—to lasso one of those unruly mammal-birds and tame it, transmute it into something more approachable, a gentle, sweetly singing canary whose song is Truth. Admittedly, sometimes it goes better than others. (Like that weird bat-and-canary bit—that one kind of got away from me.) But my feeling is, if I approach your questions with an open heart—if I try to locate, within that cryptic line or two you’ve submitted, some glint of shared humanity and try to understand you—then I cannot fail.
But I don’t understand you. I just don’t. I read your question on Friday evening, after a hectic week. I typically like to get an early jump on knowing-it-all, but I figured—just this once—I could mull over your question all weekend and bang out a thoughtful answer just before it was due. Then I thought to myself: “Why wouldn’t you set up an email autoreply?” I assumed I was missing something.
I fell asleep wondering what it might be—wondering about you. I slept very well. On Saturday I woke up to discover my car was dead in the driveway. I jump-started it. Then my sister-in-law visited. I made some soup. Sunday: took my kids on a hike, learned to use a chain saw, caught a few minutes of The Bourne Ultimatum, cooked a so-so chicken dish.
Now it’s Monday morning. The sun is rising; the column is due. I still don’t understand you. Do you have a justifiable reason to not set up an autoreply? I can’t imagine one. (How much of an inconvenience can it be? It’s automated!) I also wondered if, in a society where we all seem slavishly and often necessarily tied to our devices—where so many of us feel perpetually on call—you worry that your obstinate rejection of email every weekend will come off, to the rest of us, as a preposterous, selfish luxury. Does an automated email responder rub your privilege in our faces?
Yes, maybe a little. But guess what else it does: IT TELLS US YOU’RE NOT THERE. Imagine if I’d reached out to you for clarification on your question on Friday. Now imagine me waiting for a reply, consulting my phone as I continued to turn your question over in my mind. Imagine how that would have colored my weekend—impinged, just a bit, on my enjoyment of my family, my soup, my chainsawing, my Jason Bourne, my chicken. And, as you depleted my various joys with your unresponsiveness all weekend long, imagine how I might have come to resent you for it.
But I don’t resent you. Because, although you say you’ve declared your weekends a digital holiday, you’ve so far only declared it to me. And thanks for that. It saved me some hassle. Me and you are totally cool.
